Request a quote in Farmington Hills

Water in the house right now? Call us and we will get a crew moving toward your Farmington Hills address.

What happens when you reach us

The first call is short on purpose, because you have things to do. We ask what happened and when it started, since a leak found this morning and one running since Friday are two different jobs. We ask where the water is now and where it came from, if you know. We ask whether the water is clean, gray, or coming off a sewer line, because that answer changes the crew, the gear, and the protective equipment we load. Then we ask about power, since a wet basement with live outlets is a hazard and sometimes the first move is shutting a breaker off. Last we ask how much of the house is affected and what is sitting on the floor down there. From that we can tell you what our first hour on site will look like, and roughly how long the whole job should run.

A few things speed everything up if you can manage them before we arrive. Know where your main water shutoff is, and close it if a supply line is the source. Take photos of the water before you move anything, even blurry phone photos, because your insurance company will want to see the scene as it was. Have your policy number handy if you plan to file. Move what you can lift, especially paper, electronics, and anything with fabric legs that will wick. If you have a sump pump, note whether it is running or silent. Clear a path from the driveway to the affected area if you can, since we run hose and power cord along that route and every closed door slows us down.

Once we are there, the sequence is steady. We read the space with meters, mark the wet boundary, and get extraction going on that same visit. Equipment goes in before we leave for the day. Then we come back daily, usually for three to five days, to check the readings and adjust the machines. You see the log each visit. When the materials hit dry standard, the equipment comes out and we sit down with you on the repair scope. Photos, readings, and the list of removed materials all go into one file. If you are filing a claim, that file is what your adjuster works from, and building it as we go is why claims on our jobs rarely stall out. If your adjuster wants to speak with us directly, that is fine, and we would rather have that conversation early than argue about a reading later.

Access matters more on this work than on most trades. Somebody needs to let us in each day for the readings, or you can leave a code or a key with us, whichever you prefer. The machines run around the clock, and yes, they are loud and they raise the power draw in the house. Do not unplug them to sleep, even though you will want to. If the basement is finished and full of stored boxes, plan on moving things, or on us moving them for you, which adds time to the job. Pets need a plan too, since doors stay open and hoses run through the house. If you are out of town, we can work with a neighbor or a relative and send you the daily log.

When the drying is finished, the house is dry but the story is not always over, and we would rather say that now. A basement that flooded once will flood again if the cause never gets fixed. If it was a dead sump pump, a bad grade at the foundation, or a downspout dumping right against the wall, we tell you what we saw and what we think it needs. Some of that is our work and some of it is not. Smells sometimes take a few days to clear after the equipment comes out. If anything feels damp or smells wrong a week later, call us and we come back and read it again. That call is never a bother.

One last thing worth saying out loud. We cannot save everything. Carpet pad, particleboard furniture, and wet insulation are usually gone, and photographs and paper are the hardest losses because no machine fixes those. We tell you the truth about what is worth drying and what is not, even when it is not the answer you were hoping for. And if you are calling to ask a question rather than to book work, ask it. Plenty of our calls end with somebody being told to run a fan for two days and check the spot again. That is a fine outcome. Call either way and you will get a straight answer, day or night, and nobody here will push you toward work your house does not need.